Audi India team wins second spot in global 2019 skills contest

by Autocar Pro News Desk , 22 Jul 2019

Audi India has announced that the Audi India Team has bagged the second place in the International Audi Twin Cup 2019 championship. With this win in the Twin category, a team from Audi India has garnered the podium position for the third time in a row. The Audi India team had won the first and second rank in the ‘Technology’ category in 2017 and 2018 respectively.

A total of 57 teams from 29 countries participated in the international Audi Twin Cup 2019 championship held in Mainz-Wiesbaden, Germany. During the two-day event, participants demonstrated their advisory skills and technical expertise in typical customer situations ranging from the check-in inspection to diagnosing hidden defects and carrying out repairs according to manufacturer specifications.

“Achieving the second place globally amongst such tough competition shows the service expertise and technical knowledge of the Audi India teams. Very few countries have achieved this feat in the history of the cup and it clearly validates our consistent customer focus and commitment to create customer delight. The Audi Twin Cup International championship presents our teams an opportunity to match their skills against the best in the worlds and a win here is a great recognition for our dealer partners who continuously strive towards delivering exceptional customer service. It is a proud moment for us to be the second in the entire world,” said Rahil Ansari, Head, Audi India.

2019 marked the 15th time the Audi Twin Cup has been held with participants being judged on both practical skills as well as theory through a quiz. A total of nine awards were presented with winners being selected in the first to third place in ‘Technology’, ‘Service’ and ‘Twin’ categories. The ‘Twin” category combines both service and technology and is therefore the most important one. The participants in this edition once again demonstrated a premium service mindset and team spirit to offer the Audi customers a superior and consistent service experience.

Test of the very best
Increasingly individualised customer requirements, extensive digitalisation and many other technological breakthroughs in the auto industry bring about fundamental changes in the aftersales business. Therefore, teams competing in the Audi Twin Cup perform theoretical and practical exercises that reflect typical working situations at the dealership. A jury assesses both personal interaction with the customer and specialist expertise in the areas of diagnostics and repair.

“By delivering time and again on a framework moderated by Audi AG, the teams from India have validated that the Audi service and technical knowledge in India is amongst the best level of service offered worldwide by Audi,” added Ansari.

In the ‘Twin’ category Japan bagged the top position, with the second-placed Indian team performing impressively. The service technicians and advisors from Australia followed in third place.

In the ‘Technology’ category, the team from Turkey performed impressively to win the first place, team from Finland stood second while the team from Canada took the third place. In the ‘Service’ category, Team Germany took the top position, followed by team Russia on the second place and team United Kingdom on the third place.

The top three countries in technology and service are awarded in the ‘Twin’ category. The remaining countries are evaluated on technology and service separately based on scores. Each team consists of maximum three members and a country can have maximum two teams in the competition.  

Also read: Audi India chief Rahil Ansari headed for Germany, Balbir Singh Dhillon to take charge

Audi India's 'Workshop First' strategy kicks in at new Vijayawada facility

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