Hyundai Motor India has announced receiving good response to its ‘transactional chat-based medium - Hyundai Service on WhatsApp’ with over 1.2 million customers. The service was launched in October 2019 and was aimed to strengthen Hyundai’s 360-degree digital and contact-less service experience.
Commenting on the overwhelming response, Tarun Garg, director – Sales, Service & Marketing, Hyundai Motor India said, “Hyundai has always been at the forefront of widening its purview of services and providing a wholesome experience to our valued customers. The remarkable response to our Whatsapp Service with over 1.2 million strong customer base is a testimony of Hyundai’s impeccable service support and we stand committed to provide ‘Peace of Mind’ to the evolving needs of the new age Indians. I’m glad to inform that the continuous trust and support of our patrons for brand Hyundai has helped us rank No.1 in JD Power Customer Service Index for 3 years consecutively.”
The Hyundai Service on WhatsApp is a communication platform which provides updates to customer during the entire vehicle service process. The features includes service reminders, service booking, in-service updates, invoice, online payment and feedback to ensure a 360-degree digital and contactless service experience to customers. Additionally, customers can also chat directly with the trained agents to receive instant customised response.