Zoomcar unveils Beta AI assistant to better host experience

Zoomcar has announced the beta launch of its generative AI assistant, available to select hosts. The AI assistant is designed to provide 24/7 support, guiding Hosts through every step of their journey, from seamless onboarding to understanding the platform and safety of their vehicles, and also maximizing their earnings, the press release noted. 

With the introduction of the Gen AI assistant, Zoomcar aims to bridge the gap of becoming a car sharing host, which is still a novel concept in India, the company claims. It aims to assist hosts with onboarding, answers their queries. 

Hiroshi Nishijima, CEO of Zoomcar said, "Our business model is unique and involves a complex product and process, particularly for onboarding Hosts. We’re excited to introduce this first-of-its-kind GenAI assistant, which we have customized and trained to ease the process for both Hosts and Guests. 

This is a significant step forward in enhancing the overall experience on our platform."

In the coming months, the AI assistant into a personal assistant for Hosts, helping them grow their earnings. 

Zoomcar also plans to introduce a similar GenAI assistant for Guests, offering personalized, curated suggestions for selecting the most suitable vehicle for their trips based on their needs. This assistant will also provide comprehensive summaries of the last few bookings and the experience of previous guests, the release noted. 

"We are committed to investing the majority of our engineering resources into developing GenAI-based products this year. Our focus is on making onboarding easier for Hosts and speeding up decision-making for Guests," Vishal Ramrakhyani, Head of Engineering at Zoomcar.