VW’s aftersales service ‘Volkswagen Assistance’ launched in India

Volkswagen Assistance program, launched in India, offers doorstep services that will include small on-site repairs, breakdown assistance and service jobs

Autocar Professional BureauBy Autocar Professional Bureau calendar 19 Dec 2019 Views icon10198 Views Share - Share to Facebook Share to Twitter Share to LinkedIn Share to Whatsapp
Steffen Knapp, director, Volkswagen Passenger Cars with the Volkswagen Assistance program car

Steffen Knapp, director, Volkswagen Passenger Cars with the Volkswagen Assistance program car

Volkswagen announced the launch of its door-to-door service experience, ‘Volkswagen Assistance’ in India today. Aimed at enhancing customer’s experience, the program will offer doorstep services that will include small on-site repairs, breakdown assistance and service jobs.

To enable this service, Volkswagen has introduced a fleet of service vehicles, which are equipped to offer immediate services to customers. The ‘Assistance’ vehicle will provide services to customers within a 25 km catchment area of select Volkswagen service center across India. The Volkswagen Assistance program offers customers with peace of mind and basic maintenance services without having the hassle to visit a workshop.

Volkswagen Assistance program

Commenting on this announcement, Steffen Knapp, director, Volkswagen Passenger Cars India said, “At Volkswagen, we are constantly working towards enhancing our customer experience through various programs. We aim to offer a holistic purchase experience with a special focus on aftersales service initiatives. Volkswagen’s Assistance is our unique program that is specifically curated for customers with a fast-paced life, technologically savvy and prefer convenience at their door-step.”

Volkswagen Assistance Program

Initially, Volkswagen’s Assistance program will be available at 60 select dealerships across 45 cities of the Volkswagen service network in India. Through the doorstep service, Volkswagen claims that it will be able to reach a wider network of customers and enable a faster resolution to their basic service needs.

RELATED ARTICLES
JSW MG Motor India confident of selling 1,000 M9 electric MPVs in first year

auther Autocar Professional Bureau calendar11 Jul 2025

The 5.2-metre-long, seven-seater luxury electric MPV, which will be locally assembled at the Halol plant in Gujarat, wil...

Modern Automotives targets 25% CAGR in forged components by FY2031, diversifies into e-3Ws

auther Autocar Professional Bureau calendar05 Jul 2025

The Tier-1 component supplier of forged components such as connecting rods, crankshafts, tie-rods, and fork bridges to l...

VinFast’s second plant in Vietnam goes on stream ahead of India factory

auther Autocar Professional Bureau calendar30 Jun 2025

Vietnamese EV maker’s second plant in its home market, which has a 200,000 EVs-per-annum capacity, will focus on produci...