TVS Eurogrip’s App to digitise aftersales service

by Autocar Pro News Desk , 12 Feb 2021


TVS Srichakra, one of India’s leading two- and three-wheeler tyre companies, has introduced ‘TVS Eurogrip Click to Connect’, a customer-centric warranty app, This app, it says, will provide speedy aftersales service to its customers. The app offers direct benefits that include ease of use, quick claim settlement and multi-lingual features.

The user-friendly app is part of the company’s many digitalisation efforts and will enable a customer’s aftersales experience easy and highly interactive, eliminating the hassle of long waiting periods to resolve their queries. It allows retail partners to address issues and customer complaints and helps in providing instant resolution.

With the launch of this warranty app, the company aims to cut down the settlement time period considerably and enable completion of the full settlement cycle in less than 24 hours. It supports multiple languages including English and major vernacular languages and gives the comfort of using one’s own language.

P Madhavan, EVP-Sales and Marketing, TVS Srichakra said, “Click to Connect is testimony to our commitment to customer service of the highest order. This app aims at speedy resolution of issues and best-in category turnaround times. For our retail partners, it enables them to address complaints instantly leading to greater customer satisfaction. We want to assure our customers that TVS Eurogrip will continue to take market leading steps in its digital transformation journey and this app is the benchmark for quick automated settlement solutions in the industry”.

The app is available on Android and iOS platforms.