In a bid to support the transport eco-system, Tata Motors is closely working with truck drivers, small transporters, mid-size transport operators and fleet owners to ensure all necessary supplies remain uninterrupted and seamless, nationwide. It has set up a dedicated, 24x7 helpline, 1800 209 7979 for truck drivers and transporters across the country. Over 10,000 requests for vehicle related assistance were promptly addressed.
Tata Motors has also created 900 emergency response teams to ensure speedy action, meticulously located in key transport hubs and corridors. These teams were manned by 4,000 trained and experienced technicians selected from Tata Motors extensive network of 1400 workshops nationwide and supported by 21 warehouses with spare parts quickly accessible for fast turnaround of vehicles.
Also, Tata Motors identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner. The company has arranged supplies of food, masks and sanitisers at numerous ‘Saarthi Aaram Kendras’, across the entire Tata Motors operations network for frontline truck drivers transporting goods across the country. Many Indian Oil facilities located on key national and state highways across the country are also doubling up as ‘Saarthi Aaram Kendras’.
Several thousand truck drivers benefitted from the facilities and services offered. Also, warranties of commercial vehicles expiring during lockdown have been extended. Similarly, timelines of Tata Suraksha annual maintenance contracts have also been extended for the benefit of customers.
Speaking about the initiatives undertaken, R Ramakrishnan, global head - customer care, CVBU, Tata Motors said, “Truck drivers and transporters are frontline heroes as they have played a stellar role in ensuring that the wheels of the nation are kept running with seamless transportation of all supplies. Being India’s leading commercial vehicle manufacturer, a majority of them use our vehicles and we are their first port of call for assistance. In these unprecedented times, we are the committed partner, providing all possible support to them and their vehicles. We have focused our efforts with a holistic approach to making their tough tasks and lives a little easier”
Tata Motors Finance (TMF), a subsidiary of the Tata Motors Group engaged with 3,000 of its customers, across segments and vehicle applications to understand the key concerns and extended assistance accordingly. Getting stranded vehicles operational, low fleet utilisation and challenge of operational viability due to minimal cash flow have emerged as the major areas of concern. Understanding their difficult situation caused by the unprecedented disruption of Covid-19, TMF extended the RBI moratorium on payment of EMIs to all its retail and corporate customers who opted for it.