Suzuki Motorcycle India (SMIPL), the two-wheeler subsidiary of Suzuki Motor Corporation, Japan resumed its dispatch from May 18, and reopened more than 50% dealerships as of May 22 in a phased manner across the country. At present, 5,000 new vehicles have been sold and 50,000 vehicles have been serviced at dealerships.
The company says adhering to social distancing norms and safety measures, it has charted-out detailed precautionary guidelines for the dealerships ensuring continuity and smooth functioning without compromising on the wellbeing of workforce and customers.
Koichiro Hirao, MD, Suzuki Motorcycle India said, “We are pleased to resume our retail and dispatch services in almost all parts of the country except those in containment zones as per the government directives. We have prepared extensive Standard Operating Procedures (SOPs) for the dealerships which include frequent sanitisation and practicing social distancing. We can assure our existing and potential consumers that it is entirely safe to enter the showrooms to buy new vehicles and get the existing ones serviced. Our utmost priority is to adhere to various preventive measure in order to maintain safe operational environment across functions. We thank our customers for their continued love and support for the brand in these challenging times as well. In addition, for the convenience of our customers, SMIPL also plans to introduce various customer friendly initiatives allowing easy ownership and extending support to our dealer partners.”
Going forward, Suzuki Motorcycle India plans to re-open remaining dealer network, while adhering to social distancing norms, implementing safety measures and introducing newer process to limit human interaction.