PTC acquires Enigma, advances Service Lifecycle Management solutions portfolio

Bangalore, July 18, 2013: PTC has acquired Enigma, a developer of software that aggregates and delivers technical content in aftermarket service environments.

The acquisition enhances PTC’s existing portfolio of service lifecycle management (SLM) solutions. In addition to its best-in-class capabilities in technical authoring, illustrating, publishing, and delivering product-centric information, PTC will be able to amass, digitise, and deliver technical content that was created outside the PTC platform.

The Enigma products intelligently aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end users requiring technical and parts information to operate, maintain and service complex products. By leveraging Enigma’s technology within PTC’s existing Technical Information and Service Parts Information solutions, PTC will enable service-oriented organizations to make available a broad array of technical content.

“The addition of Enigma technology to the PTC solution suite will expand companies’ ability to deliver the best possible product performance and service experience to their customers,” stated Lee Smith, divisional vice president and general manager, SLM Segment, PTC. “Our combined solution will get the right information to the right person at the right time – regardless of the information’s origin. What made Enigma an attractive acquisition to us was its rich intellectual property, world-class customer base and skilled technical resources. This deal reinforces PTC’s commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers’ experience.”

“We share PTC’s vision of providing best-in-class solutions that help customers reduce costs and provide faster and more personalized service,” stated Jonathan Yaron, CEO of Enigma. “Our customers will benefit from the vision, commitment, and resources of our combined companies.”

PTC’s decade-long investment in organic development and select acquisitions has resulted in mature, market-leading solutions that help service organizations produce, manage and deliver high-quality, configuration-specific service information.

Benefit to Manufacturing and Service Organizations – A single system that aggregates service content (including technical product information authored and published within and outside of the PTC platform) from across the enterprise will enable the right information to be available at the critical point of service.

Benefit to Manufacturers’ Customers – A single system for service that provides the latest configuration-specific content and parts information will enable improvements in technician work quality, product uptime, and customer satisfaction.

“Up-to-date technical and service parts information has immediate potential to improve service outcomes and, ultimately, the customer experience,” stated Aly Pinder, Research Analyst, Customer Experience and Service Management, Aberdeen.