Mahindra’s customer care app crosses 800,000 registrations in 6 years

by Autocar Pro News Desk , 21 Jun 2019


Called ‘With you Hamesha’, Mahindra’s customer care app gives quick information to customers about their vehicles, and makes transactions like service bookings, feedback, locating a dealer, SOS request, warranty extensions. It has been announced today that it crossed 800,000 registered customers. Available on both web and mobile platforms, the app is currently celebrating its 6th anniversary.

Mahindra claims that the app with several industry-first features has been downloaded by 300,000 users and has a rating of 4.3 on Google Play, one of the highest among its competitors. To commemorate the 6th anniversary, two new features have been added to the app: ChatBot and DigiLocker.

The chatbot, named ‘With You Hamesha TotBot’ is an automated chatting platform for Mahindra after-sales domain that gives quick information to customers about their vehicles, and makes transactions like service bookings, feedback, locating a dealer, SOS request, warranty extensions and enrolling for roadside assistance as easy as chatting with a friend. Mahindra has observed that artificial intelligence is poised to evolve and revolutionise customer service in the near future and the app is all set to learn and evolve steadily.

The DigiLocker feature will enable customers to access their vehicle and personal documents like the RC, driving license, PAN card, and Aadhar card on the move. These e-documents are valid and accepted by traffic departments across the country.

Veejay Nakra, chief of sales and marketing, automotive sector, Mahindra & Mahindra said: “Mahindra has always strived to be an early-adopter of next-generation technology, be it in products or services that we offer to our end consumers. ‘With You Hamesha’ is one such initiative that has truly revolutionised the customer ownership experience through its multi-faceted service offerings.”