Hero Electric, a leading electric two-wheeler company has partnered ReadyAssist, a 24x7 roadside assistance company, to provide AMC and service support to its B2B customers. Earlier, the companies also announced their collaboration for training and up-skilling 20,000 mechanics in EV skillsets across the country. The EV company aims to deliver efficient servicing of e-bikes at customer hub, offer roadside assistance and resolve breakdown issues on priority.
The initiative aims to improvise business for Hero Electric's B2B customers by increasing uptime of customer e-bikes and providing quick and efficient service support to fleets deployed in last-mile delivery. Sohinder Gill, CEO, Hero Electric said, “As a company, our focus has been to strengthen our aftersales services to ensure a hassle-free experience for our D2C and B2B customers. We look forward to utilising their expertise in advancing business and delivering holistic service to our B2B customers. This initiative will provide faster and enhanced service experience.”
Vimal Singh SV, founder and CEO, ReadyAssist said, “As part of this relationship, the companies would invest time and money in building a stronger service network of EV, technology platform to manage the service life cycle of the vehicle, and much more. The ultimate goal is to provide a 5-star aftersales service experience.”