GM invests in UVeye to enhance customer service

Advanced vehicle diagnostic systems provider UVeye, has received an investment from the capital venture arm of General Motors, GM Ventures to help fund the company's development and commercialisation of its technology. In addition, UVeye has also entered into a commercial agreement with General Motors to expand its automated high-speed systems to GM dealerships in various markets.

The two companies will work on a variety of vehicle-inspection technology projects involving used-car auctions, fleet operations, and automotive dealership sales as part of the strategic collaboration agreement. UVeye plans to include automated-driving and electric-vehicle platforms in its inspection databases in the future as well.

UVeye uses artificial intelligence and machine learning as well as high-definition cameras to swiftly and accurately detect defects, missing parts, and other safety related issues on tires, underbody components, and vehicle exteriors. More than 4,000 GM dealerships will be eligible to purchase the vehicle-inspection equipment to use in their service lanes and will have access to three high-speed UVeye systems that utilize a unique combination of proprietary algorithms, cloud architecture, artificial intelligence, machine learning and sensor-fusion technologies. They include: 

Helios – An underbody scanner that detects a wide variety of problems including frame damage, missing parts and fluid leaks, as well as brake and exhaust-system issues.

Artemis – A system that checks tire quality. Within seconds it identifies tire brand, technical specifications, air pressure, tread depth, sidewall damage, alignment issues and whether or not a vehicle’s tires are mismatched.

Atlas – A 360-degree detection system that checks sheet metal and other external body components such as bumpers, door locks, grilles and windows.

John Roth, GM global vice president, customer care and aftersales said, "We are on a journey to create the best customer service experience possible and the implementation of UVeye into our dealership service lanes helps us do that."

Amir Hever, UVeye’s CEO and co-founder added, “High-speed inspection equipment can serve as tools of empowerment for new-and used-car dealers. We very much look forward to working with GM in the months and years ahead.” He further noted that automated inspection processes take seconds to complete and are significantly more accurate than time-consuming manual inspections commonly in use today.

 As General Motors' venture capital arm, GM Ventures strategically invests in startup companies that are aligned with GM's vision of an all-electric, hands-free, and more seamlessly connected future, and are positioning GM as a leading transportation technology company. 

Currently, UVeye has offices in North America, Europe, and Asia Pacific, including Israel, Japan, Germany and the United States. The company has forged partnerships with numerous dealership groups, used car auctions, and vehicle fleets since its foundation in 2016.

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