Daimler India CV commits to 48-hour service delivery of BharatBenz trucks and buses

Rakshana program covers scheduled services, running repairs or vehicle breakdown cases at authorised service centres across India; DICV to compensate customers if service or repair exceeds 48 hours

Autocar Pro News Desk By Autocar Pro News Desk calendar 14 Mar 2023 Views icon5523 Views Share - Share to Facebook Share to Twitter Share to LinkedIn Share to Whatsapp
Daimler India CV commits to 48-hour service delivery of BharatBenz trucks and buses

Daimler India Commercial Vehicles (DICV), the manufacturer of BharatBenz trucks and buses, has launched an uptime assurance program called 'BharatBenz Rakshana' aimed at enabling its customers to enhance their business profitability.

The Rakshana program commits to servicing and delivering BharatBenz trucks and buses within 48 hours. This program is a standard feature in BharatBenz on-road haulage trucks, tippers, tractor trailers and buses which already come with an active powertrain warranty at the time of sale as it assures timely delivery of vehicles that report to authorised BharatBenz service stations located across the country for service.

Commenting on the introduction of the BharatBenz Rakshana Program, Rajaram K, Vice President - BharatBenz Marketing, Sales and Customer Service at DICV, said: "At BharatBenz, we constantly strive to enhance our customers' experience. With the rollout of Rakshana, an uptime assurance program, we are taking a step further in our customer service commitment to enhancing our customers' business productivity and profitability. We are also enhancing the efficiency of our technicians to reskill and upskill through BharatBenz Regional Training Centres, offering one of the industry's best roadside assistance and services at our touchpoints. Our aim is to increase touchpoints and service bays by 13% and 17% by December 2023 to address our growing customer base across India."

The Rakshana program covers scheduled services, running repairs or vehicle breakdown cases. Over 98% of the trucks and buses that check in to BharatBenz service centres are serviced and delivered to customers within 48 hours. However, in case the service delivery exceeds 48 hours, BharatBenz will compensate the customer as per the terms and conditions of the Rakshana program. This makes the Rakshana Program one of the most unique customer service initiatives in the Indian commercial vehicles industry. The compensation for the delay in completion of the service will be a percentage of the cost incurred in the service.

BharatBenz dealerships and service stations are located on leading national and state highways. DICV currently has over 300 touchpoints across India covering national highways on the Golden Quadrilateral North-South and East-West Corridors, with reach to customers on these highways within two hours. BharatBenz trucks, as per the company, “have arguably the safest crash-tested cabins in India which meet the highest safety standards as per European cab-crash regulations that are not introduced in India yet.”

Daimler India Commercial Vehicles retailed a total of 1,785 BharatBenz trucks and buses in February 2023, up 23% year on year (February 2022: 1,449 units), and currently has a market share of 2.26% in India's commercial vehicle market.

ALSO READCommercial vehicle retails in India up 17% at 79,027 units in February 2023

RELATED ARTICLES
MediaTek platform powers in-vehicle infotainment in Tata Punch EV, Skoda Slavia

auther Autocar Pro News Desk calendar30 Nov 2024

The Taiwanese chipmaker's Dimensity Auto platform, which features integrated digital signal processors (DSPs) for the di...

Hero MotoCorp-Zero Motorcycles’ electric bike in advanced stage of development

auther Autocar Pro News Desk calendar25 Nov 2024

Joint developmental work on a performance electric motorcycle is underway between Hero MotoCorp and California-based man...

Hero MotoCorp to start production of Surge S32 EV within a year

auther Autocar Pro News Desk calendar18 Nov 2024

The unique electric vehicle can be registered under the new L2-5 category that defines it as a 2-wheeler-3-wheeler combi...