Covid-19 impact: Ashok Leyland extends warranty and service period

by Sricharan R 02 Apr 2020

Commercial vehicle manufacturer Ashok Leyland has announced extension of its warranty and free service periods to support its customers, and their drivers, and ensure uninterrupted service during the ongoing challenging period.

As part of the ServiceMandi initiative, under the e-Dhan fuel card scheme, Ashok Leyland associated with oil major HPCL to reach out to truck drivers who were stranded on the highways across the country to lend support. A joint task force team was formed to reach out to fleet  and truck owners to understand the kind of support their drivers might require during this lockdown period. HPCL offered safe parking in its petrol bunks for the stranded trucks and also basic necessities and even cash for some drivers.  In a span of 4 days, over 1,300 drivers were supported.

Also, all M&HCV models' warranty / extended warranty period expiring between March 15- April 15, 2020 has been extended by two months while free services due between March 15- April 15, 2020 have been extended by two months as well. 

All LCV models due for service between March 1 and April 15, 2020 can be availed up to May 31st, 2020. Warranty that would expire between March 1 and April 30, 2020 has been extended up to May 31, 2020 while the extended warranty of vehicles, expiring between March 15 -April 14, 2020 has been extended until  May 14,2020.

Commenting on the initiatives and measures taken by the team, R Sivanesan, President – Quality, Service, and Parts, Ashok Leyland, said, “These are trying times and there is no other way to triumph this but by fighting this together. We understand that our customers are doing what it takes to ensure that we all get our essential commodities while we stay at home. They are the backbone of the nation and it is our duty to do whatever it takes to provide them with the best possible support. These are some of the immediate actions that we have taken, and we will continue to provide all assistance required.”