India’s leading tyre manufacturer, Apollo Tyres has inaugurated a specialised service centre for tyres in Gurgaon, which it says is the first such centre for tyres in India and is independent of a sales outlet that would gradually cater to all category of tyres.
The company plans to open 10 such service centres across different locations in the country in the next 12 – 14 months. The customers visiting the service centre will get on-the-spot grievance redressal, instead of visiting multiple touchpoints and waiting for solutions. While the Service Centre will be directly monitored by the company, it is owned and operated by the franchise. The technicians employed have been trained and certified by the company to provide all tyre related services using calibrated equipment’s.
Commenting on the inauguration of the first dedicated Service Centre for tyres, Satish Sharma, president – Asia Pacific, Middle East & Africa (APMEA), Apollo Tyres said, "Apollo Tyres is committed towards bringing the best of our products and services to our customers. This state-of-the-art service centre brings together Apollo’s extensive experience of providing 360-degree solutions to the customers for the entire lifecycle of the product. Being the leaders in the Indian tyre Industry, such customer focused industry-first initiatives and a winning product portfolio, is what differentiates us from other players.”
The Apollo Tyres’ Service Centre is equipped with the state-of-the-art facilities and services including computerised wheel alignment, automatic tyre changer, wheel balancing machine, nitrogen gas inflator, specialised two wheeler tyre changer and balancer, mushroom plug for tubeless tyre puncture repair, facility for run-flat tyres, and a PUC machine. While the tyre related services would be charged optimally, the customers also have the option of subscribing to the AMC and doorstep emergency services for their tyres.
The company says it chose Sector 17, Gurgaon as the location for its first service centre as Delhi NCR is the largest market for passenger vehicles, and most of the OEMs have their service centre in the vicinity.