GM opens new parts processing centre in the US

by Autocar Pro News Desk , 06 Aug 2019

General Motors Customer Care and Aftersales (CCA) opens an all-new $65 million GM Genuine Parts and ACDelco parts processing center.

General Motors opened a new ACDelco and GM Genuine Parts processing center in the Flint, Michigan, suburb of Burton. The facility will employ more than 800 hourly and salaried employees. GM now employs more than 9,500 people in Genesee County, including the Grand Blanc headquarters of the company’s Customer Care and Aftersales business and the Flint manufacturing complex. GM has invested more than $65 million in the parts processing centre. It is the company's largest single investment in a warehousing and logistics facility in the United States in nearly 40 years.

Barry Engle, GM executive vice president and president, the Americas said, “This new facility in Burton will help us continue to deliver the industry’s best possible sales, service and ownership experience. Strategic investments in our core business, and the strong U.S. economy, are creating opportunities for GM and its employees all over the country, and especially here in Michigan.”

All of the positions in Burton support GM’s CCA business — the team responsible for supporting the service and repair needs of millions of GM vehicle owners as well as owners of competitive makes around the world.

The 1.1 million-square-foot plant, located on 141 acres on Davison Road, is triple the size of the facility in Burton that it is replacing. The increased capacity allows for greater efficiency and output as employees unitise and package as many as 120 million service parts a year.

Tim Turvey, GM global vice president, Customer Care and Aftersales said, “GM has the highest owner loyalty of any manufacturer, and a big part of that equation is getting high-quality parts into the hands of trained service technicians when and where they need them. That’s why this particular facility is so vital. Great service keeps our customers coming back year after year.”

GM internal studies show that service lane loyalty is directly correlated with purchase loyalty. According to IHS Markit, a leading source of global automotive industry information, analysis and insight, GM has earned the highest customer loyalty among all automakers selling in the United States for four consecutive years.

GM Burton plant

The New Burton Facility at a Glance

  • The parts packaged and distributed from Burton are used to maintain every Chevrolet, Buick, GMC and Cadillac vehicle sold in the United States, as well as hundreds of competitive vehicles.
  • GM and its general contractor NorthPoint Development broke ground on the new site in June 2018, and GM shipped its first outbound delivery in June 2019. 
  • An average of 100 inbound deliveries and 55 outbound deliveries are expected each day.
  • The facility has 84 shipping and receiving docks, up from 35 at the previous site. 

GM Genuine Parts and ACDelco Original Equipment are the true OE parts installed during the production of Chevrolet, Buick, GMC and Cadillac vehicles. These maintenance, repair, powertrain and collision components are designed, engineered, tested and are backed by General Motors. ACDelco also offers high-quality and high-value alternatives to OE parts manufactured for all GM vehicles, as well as most makes and models. 

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