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Driving customer experience-led growth in the auto industry

Driving customer experience-led growth in the auto industry

Prashanth Krishnaswami     calendar01 Dec 2023

Automobile companies need to reappraise their CX systems to understand if all their data points are connected and stored in one place to deliver a unified experience.

LATEST

Toyota Kirloskar Motor sells 16,924 units in November, up 44% News National
Toyota Kirloskar Motor sells 16,924 units in November, up 44%

By Ajit Dalvi calendar01 Dec 2023

The car, SUV and MPV manufacturer, which had a week-long maintenance shutdown from November 11-19, maintains growth tr...

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‘Supercar sales in India should be 10 times of what they are right now’: Lamborghini India’s Sharad Agarwal News National
‘Supercar sales in India should be 10 times of what they are right now’: Lamborghini India’s Sharad Agarwal

By Mayank Dhingra calendar01 Dec 2023

The head of Lamborghini India says that demand for the marque luxury sports cars is at an all-time high and most model...

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BEV sales in Europe rise by 30% to 157,957 units in October News International
BEV sales in Europe rise by 30% to 157,957 units in October

autherAutocar Professional Bureau calendar01 Dec 2023

At 1.04 million vehicles, Europe sees 15th consecutive month of growth; sales of pure electric models across 28 market...

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MG, Skoda, Nissan emerge top PV OEMs in JD Power’s India Customer Service Survey News
MG, Skoda, Nissan emerge top PV OEMs in JD Power’s India Customer Service Survey

autherAutocar Professional Bureau calendar30 Nov 2023

Assistance from service advisors in informing customers about the work to be performed and sensitivity towards vehicle...

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Festive season auto volumes; strong season led by rural push in 2Ws: Emkay Global Financial Services News
Festive season auto volumes; strong season led by rural push in 2Ws: Emkay Global Financial Services

autherAutocar Professional Bureau calendar30 Nov 2023

2W sales saw the highest festive sales volume since 2019 at 28,93,107 units.

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Mercedes-Benz opens first European charging hub in Germany News International
Mercedes-Benz opens first European charging hub in Germany

autherAutocar Professional Bureau calendar30 Nov 2023

Inaugural Mercedes-Benz Charging Hub in Mannheim sets new standards for fast, safe and green charging of EVs, offering...

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Hyundai and Kia unveil universal wheel drive system for EVs News International
Hyundai and Kia unveil universal wheel drive system for EVs

autherAutocar Professional Bureau calendar30 Nov 2023

New system integrates existing drive components to deliver excellent efficiency, power and durability without impactin...

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New Renault Duster revealed; India launch in 2025 News
New Renault Duster revealed; India launch in 2025

By Akbar Merchant, Autocar India calendar29 Nov 2023

Third-gen Duster sits on the CMF-B platform that underpins multiple Dacia, Renault and Nissan models.

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A1-driven predictive maintenance helps BMW Regensburg plant function optimally News International
A1-driven predictive maintenance helps BMW Regensburg plant function optimally

autherAutocar Professional Bureau calendar29 Nov 2023

AI-supported system monitors conveyor technology during assembly; integrated, learning maintenance system identifies p...

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POLL OF THE MONTH

Can GST Cuts Give Long-term Boost to Auto Sales?

Can GST Cuts Give Long-term Boost to Auto Sales?

Yes

 

65.17%

No

 

34.83%

Total Votes : 913