Uber Annual Lost and Found Index: Delhi pips Mumbai as most forgetful city

Uber today released the 2023 edition of its Lost and Found Index, a snapshot of the most frequently forgotten items, the most forgetful cities, as well as the days of the week and times of the year when Uber riders tend to be most forgetful.

Delhi bagged the title of the most forgetful city in the country, ending Mumbai’s two-year run at the top. Hyderabad made an entry into the top 4 most forgetful cities for the first time, while 2019’s most forgetful city, Bengaluru, made a comeback, being the 4th most forgetful city. 

Uber’s Lost and Found Index aims to educate riders in a fun yet informative manner about in-app options available to them at the tap of a button, in case they lose or forget something in their Uber during their trip.

Over the last year, objects including phones, bags, wallets and clothing top the list of items left in Ubers across India, followed by utility items such water bottles, keys, and accessories such as spectacles and jewellery. Indians also forgot unique things such as brooms, college admit cards, and their child's stroller. A rider forgot their walking stick, and another forgot nothing short of a big screen television in their Uber.

Commenting on the Index, Nitish Bhushan, Director, Central Operations, said, “With Uber, you always have the option to contact support so you can attempt retrieving your belongings. This annual survey is a fun and informative way of reminding our riders how easy it is to raise a retrieval request for a lost item in-app, and with a busy summer travel season on the anvil, we thought it was a good time for a quick refresher.”