Maruti Suzuki India Limited added 502 service touchpoints in FY 2025-26 — the most in a single financial year since the company inaugurated its first service workshop in New Delhi in 1983 bringing its total after-sales network to 5,926 locations covering 3,000 cities and towns across India, the company announced on 3 April 2026.
The newly added touchpoints span multiple service formats: ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), Service-on-Wheels, and Bodyshop-on-Wheels. The multi-format structure is designed to address varying service requirements across metro, small-town, and up-country markets.
MD & CEO Hisashi Takeuchi said: "For a car customer, nothing gives more comfort than knowing that they can easily find a service touchpoint and spare parts whenever and wherever they need them. As our customers are spread across the nation and their requirements continue to evolve, we are continuously innovating and expanding our service touchpoints. Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit, or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach. Currently, we have 5,926 touchpoints, and we aim to expand this network to around 8,000 touchpoints by FY 2030–31."
The pace of expansion has accelerated markedly in recent years. Maruti Suzuki took approximately 14 years from its first workshop in 1983 to reach 1,000 service touchpoints by 1997. By contrast, the company crossed the 5,000-touchpoint milestone in May 2024 and has added over 900 touchpoints in the roughly two years since. Across the last five financial years, the total addition stands at approximately 2,000 touchpoints, rising from around 4,250 in FY22 to 5,926 in FY26.
The company's stated target of approximately 8,000 touchpoints by FY 2030-31 implies an average annual addition of roughly 415 touchpoints over the next five years — a run rate below FY26's 502, though the FY26 figure represents a peak single-year addition.