ICICI Lombard has launched what it claims is an industry-first innovative "Smart Saver Plus" add-on for motor insurance policies. With this cover, the company is moving from claims service to claims guarantee.
This feature aims to address concerns of policyholders regarding prolonged turnaround times (TAT) and the need for reliable repair quality, by providing swift servicing, quality assurance, and customer convenience.
By opting for this feature, customers can enjoy the assurance of repairs being completed at the company's preferred garages within 5 days, where the claim amount is up to Rs 50,000. In the unlikely event that the repair takes longer, ICICI Lombard will provide alternate travel arrangements for up to 5 days, ensuring minimal disruption to the customer's daily routine.
Furthermore, the ‘Smart Saver Plus’ add-on offers a warranty on the quality of repair work carried out at ICICI Lombard's preferred network garages for 24 months or 10,000-kilometres, whichever is earlier for all claims, irrespective of the claim amount.
Gaurav Arora, Chief - Underwriting and Claims Property and Casualty at ICICI Lombard, commented, "By addressing these minute yet crucial aspects like swift repairs, quality assurance, and a seamless claims experience, we are endeavouring to provide a truly customer-centric insurance experience."