Škoda Auto Volkswagen India expands aftersales infrastructure

Škoda Auto Volkswagen India has enhanced its aftersales infrastructure to provide a smooth ownership experience for its customers. Over the past decade, the company has doubled its regional distribution centre (RDC) space across India, reaching an impressive 52,000 square meters.

The latest milestone in this journey is the addition of 8,000 square meters to its Pune RDC, which now spans 33,000 square meters. This facility is a critical hub for managing parts and accessories for SAVWIPL’s portfolio of five premium brands—Škoda, Volkswagen, Audi, Porsche, and Lamborghini. It caters not only to the domestic market but also supports international operations, reflecting the company's commitment to delivering efficiency and reliability in aftersales services.

In addition to the Pune RDC, SAVWIPL operates parts distribution centres in NCR and Bangalore, ensuring robust nationwide coverage. The company has also expanded its service network by 35% over the last two years, bringing the number of customer touchpoints to 540 across India. This growth ensures that expert assistance, whether for routine maintenance or urgent repairs, is always within reach for customers.

Speaking on this achievement, Piyush Arora, MD & CEO of Škoda Auto Volkswagen India, said, “Owning a car is about creating memories, not just mobility. The enhanced Regional Distribution Centre will reduce turnaround times for parts distribution, significantly improving the overall customer experience. Our commitment is to make every interaction with our brands a delightful journey, bringing smiles to our customers.”

This strategic investment underscores SAVWIPL’s dedication to the Indian market and its growing product portfolio, including both battery electric vehicles (BEVs) and internal combustion engine (ICE) models. By ensuring the quick availability of genuine parts and accessories, the expanded RDC will further strengthen the ownership experience for customers and reinforce the company’s position as a trusted mobility partner in India.