Omega Seiki Mobility partners Europ Assistance for roadside assistance

by Autocar Pro News Desk , 23 Nov 2021

Omega Seiki Mobility (OSM) has announced its association with Europ Assistance (EAI) to offer 24x7 roadside assistance. This the company says will allow it to create a tension-free environment for its entire range of EV’s, consumers while riding on the road in case of any urgent vehicle service/assistance required.

The roadside assistance program will include facilities such as repair on spots, towing assistance after breakdown, towing on accident, towing / on-site repair beyond coverage radius, battery recharge/ charging point, breakdown support over phone, finding nearest client authorised garage/ client authorised dealer, SMS service, user conference calling and emergency message transmission assistance among others. The on-spot repairing will cover onside minor repairs, battery jump-start, tyre problems, locked vehicle or lost keys and fuel delivery.

Uday Narang, founder and chairman, Omega Seiki Mobility said, “OSM has always been committed to delivering the best to its customers, both through our products and services. Moving a step closer to making India completely EV-able, we want our customers to step out in their EVs without any worries of an on-road breakdown. This quick-to-action service is sure to be of great use, enhancing our customers’ journey & experience with EVs.”

Deepak Luthra, head of Automotive, Europ Assistance said “The tie-up will serve as a quick, easy alternative for the customers, relieving them of all the worries of roadside malfunctions of their vehicles. A quick support plan of action has been laid down by OSM and EAI. Upon receipt of a call from the customer for specific issues with the vehicle, a prompt, first attempt to solve the problem over the phone will be made. In case the issue remains unresolved over the phone, immediate activation of services will be offered to the client. In addition, contact details of the nearest Client Authorised Garage/ Dealer will also be made available to the customer. Special provisions, to organise a conference call between the customer and the Authorised Service Provider to ensure seamless and speedy delivery of the services will also be offered to the customer”.

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