Mahindra launches new QWIK customer care initiative

Mumbai, November 28, 2013: Mahindra & Mahindra has launched Mahindra QWIK, a service initiative aimed at reducing the waiting time at its authorised service centres. The first such facility was inaugurated in Chennai recently.

Mahindra QWIK comprises a compact workshop of one or two service bays. It is manned by a team of expert technicians and service advisors specially trained on productivity enhancement techniques to deliver quality service in the shortest possible time.

Customers have access to a wi-fi-enabled air-conditioned lounge while watching their vehicles being serviced. Delivery is assured in 90 minutes or less depending on the nature of work.

Speaking on the initiative, Sanjoy Gupta, vice-president – Customer Care, Automotive Division, M&M, said: “Developed for utmost convenience, QWIK service outlets are strategically located, offering quick service solutions and essential periodic maintenance services to our customers. They will also encourage customers to take prior appointment using the ‘With You Hamesha’ mobile app which will enable them to activate options like pre-opening of repair orders, work scheduling and parts pre-pulling.”

More such service outlets are slated to be opened in key Indian cities till the end of 2013-14.