New Delhi, December 6, 2012: India Yamaha Motor’s third edition of the National Technician Grand Prix (NTGP) 2012 at its Surajpur plant, Greater Noida, is underway. The three-day contest sees 25 participants from across India compete for the title of ‘No.1 Yamaha Technician’ in India for 2012.
In this nationwide contest which aims at strengthening the role of customer service engagement, 850 contestants have competed for the title and an opportunity to represent India Yamaha Motor in the World Technician Grand Prix 2014 in Japan. This year saw a 30 percent increase in participation from last year. From the regional round, 100 winners were selected for the 5 zonal rounds, after which 25 winners (5 from each zone) were selected to compete in the final round starting today.
Speaking on the occasion, Jun Nakata, director (Sales and Marketing), India Yamaha Motor, said: “This contest seeks to raise the service mechanic’s consciousness of their (customers’) importance in the Yamaha business, stimulate the desire for improvement and strengthen the Yamaha Service.”
The contest is designed to judge the contestants’ skill in the areas of ‘proper service knowledge’, providing service that ‘communicates the image of the Yamaha products’ and amiable customer service. To judge the level of these skills, the contestants are tested in theory, troubleshooting, repair on actual motorcycles and skill of dealing with customers (customer and vehicle reception). The winners are decided based on cumulative points earned in these three test areas.
The National Technician Grand Prix was first held in India in 2010 and is a part of the Yamaha Technical Academy programme promoted by Yamaha Motor Co., Japan.