ICICI Lombard’s self-inspection for damage assessment sees over a million settlements

ICICI Lombard General Insurance has achieved the milestone of more than 1 million motor insurance claim approvals for its DIY feature ‘InstaSpect’, as part of the ILTakeCare app.

Launched in 2018, the feature eliminates the need for vehicle damage assessment through a physical survey. Instead, it introduced live streaming, allowing virtual assessment and brings down the claim approval time to a mere few hours. The company says the feature has gained tremendous acceptance among motor insurance customers and reached.  

In the digitally enabled new normal, InstaSpect gained significant traction with more people using it to get their claims settled from the comfort and safety of their homes. As agents and surveyors found it difficult to travel due to social distancing, InstaSpect was the easiest way to settle motor insurance claims seamlessly and instantly. The mobile self-inspection feature eliminates the need for physical inspection of vehicles. All that a customer has to do is open the 'IL TakeCare app' and click on the 'InstaSpect' option which connects one to the claims manager. The claims manager guides the customer through the live video streaming process and assesses the vehicle damage online. He/she then provides the customer with a rough estimate of the damage and the liability. The customer can accept the claim manager's assessment of the damage leading to instant approval of the claim. Further, the claims manager intimates the nearest network garage regarding the vehicle’s arrival, enabling them to keep things ready and initiate immediate repair as soon as it arrives.

Amitabh Jain – head, Health and Motor, Underwriting and Claims said, "A vehicle accident crash is a distressing event and dealing with the repairs and claim approval process can be a daunting process. At ICICI Lombard, we strive to make the claim experience hassle-free and quick to minimise the inconvenience to customers. InstaSpect not only offers instant solution to our customers, it is very easy to use, empowering customers through a simple app interface. This is in line with our endeavour to provide our customers with best-in-class experience, using technology powered solutions."