Honda Cars India organises service camp for flood-hit Chennai customers

In a bid to aid the flood hit customers, Honda Cars India has taken multiple measures to support repair activities of Honda cars in Chennai. As part of the special campaign, Honda has waived off the labour charges on customer’s expenses for the repair of the affected cars. The company is also providing a 10% discount on the spare parts and 50% discount on value added services like anti-rust and paint protection.

Additionally, Honda customers, both 2-wheeler and 4-wheeler owners, whose vehicles have been affected during the floods, can avail loyalty points of up to Rs 20,000 on buying a new Honda car. For customers with affected cars, who wish to exchange with a new Honda car, Honda has announced an exchange bonus of up to Rs 30,000, the automaker said in a company release.

To cope with the requirement of spare parts for repair activities of this magnitude, the required parts have been sent to the company’s Chennai warehouse, it informed. 

Speaking on the initiatives undertaken by Honda, Mr. Katsushi Inoue, president and CEO, Honda Cars India said, “We understand the gravity of the situation in Chennai where a large number of our customers’ cars have been completely or partially submerged in water. We are making all the efforts to support our customers to have their cars repaired as swiftly as possible.” 

Honda has instructed its dealerships to take additional space to receive the flood affected cars. The workshops have been reinforced with technical manpower from Honda and nearby dealerships. The company has also deputed its area managers and service quality teams at the dealerships to oversee the entire process.

The company is also working closely with all insurance partners to expedite the claim process and has activated its road-side assistance partners to move the affected cars to Honda workshops on priority.

Honda is among many other automakers in the region to announce special service camps for flood affected vehicles after Chennai saw its worst rains of the century last month. Losses are estimated to the tune of Rs 15,000 crore for the automotive industry and it would take at least one more month for automakers in the region to return to full production.