Greaves Cotton, one of India’s leading engineering companies has reopened of Greaves Care service centre across the country. The company says auto drivers can once again pick genuine spare parts, lubricants oil, battery and tyres from the Greaves service centre at their convenience. At present, Greaves Care service centres is present across 182 locations across the country.
This move comes close on the heels of the government allowing gradual resumption of economic activity, by relaxing lockdown measures. The company has made the decision to open service centres across the country, with set operating procedures to adhere to social distancing norms for the safety of the sales staff and customers. Greaves Cotton says it has also done extensive training for its channel employees and has been following very stringent checks across all the touchpoints.
In order to revamp the recovering mobility ecosystem, the company says it is important to create a strong foundation. The service centres will be an avenue to generate employment and will help the channel partners to get back on the ground. The auto-rickshaw drivers will now once again be able to avail timely service for the vehicle along with genuine products at their convenience. With a strong network across the country, the company is striving to get closer to the customer and ensure higher product performance for the customers who currently depend on the 3W passenger and cargo vehicles for earning their livelihood.
Vishesh Nigam, head – Greaves Retail said, “India is gearing up for the new normal and so are we. The Greaves Care centres is a one-stop destination for genuine and affordable spares along with quality after-sales assistance and also cater to last mile electric mobility from select outlets. Our service ecosystem is growing and we are relentlessly working to create a strong network across the country. Every service centre provides direct and indirect employment opportunities to the local people within that city or town. We will keep enhancing our service and care footprint, get closer to the customers, enhance the lifetime value of their products and do our best in recovering the economy from the current pandemic.”
Greaves Care, the service arm of Greaves Cotton retail provides comprehensive aftermarket support exclusively to three-wheelers and small four-wheelers of any make. It offers repairs by company-trained mechanics, certified quality spare parts, quick service, transparent operations with a six months’ warranty on select parts. The company says it has also roped in on-ground support of 10,000 trained technicians which further strengthen the company’s capabilities in reaching out to customers and reassuring them with the services they need.