Goodyear one of the world's largest tyre manufacturer today said it has topped the Customer Satisfaction Index (CSI) in the Small Car segment in the JD Power 2019 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study.
As per the survey, Goodyear tyres scored 856 points in the category based on a 1,000-point scale. In the midsize car segment and Utility Vehicle (UV) segment, the company ranked second with 831 and 824 points respectively.
The JD Power TCSI measured responses for the OE tyre customers during the first 12 to 36 months across four key factors (listed in order of priority): wear, ride, traction/handling, and appearance.
P K Walia, vice-president - Consumer Business, Goodyear India said, “As pioneers in tyre technology, we constantly challenge ourselves to innovate and develop better products to improve the overall driving experience of our consumers. Our sustained efforts in improving the quality of products is being reflected in the voice of the customers which has been highlighted in this study.”
The JD Power Survey is based on 3,598 responses from new-vehicle owners who purchased their vehicle between March 2015 and August 2017. The study was fielded from March 2018, through August 2018.
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