Bridgestone India introduces contactless tyre servicing

by Autocar Pro News Desk , 24 Jun 2020

Leading tyre manufacturer, Bridgestone India has launched contactless tyre servicing platform the ‘Bridgestone Bookmyservice’, which allows customers to book appointment online and make them spend less time in outlets with these pre-planned visits.

The company says this will also allow Bridgestone channel partners to implement appropriate social distancing measures at the outlets, which are necessary in times of the Covid-19 pandemic. With the country unlocking gradually, tyre servicing will be a need for many, due to the prolonged parking of vehicles. However, safety concerns may prevent customers from availing this necessary service, as they recommence the usage of their vehicles. Bridgestone India says it has developed this service, to ensure that the safety of its customers and partners is not compromised, while they purchase or service their tyers.

The online booking will allow customers to see the stores in the vicinity, which will enable them to select their preferred store. Once booked, customers will get SMS with booking details, store details, and location of the store.

Parag Satpute, MD, Bridgestone India said: “Safety is our core value, and it reflects in everything we do, be it our products, services or the way we do business. We are committed to serving our customers, and channel partners as their needs evolve. As the economy reopens, our customers would be more reliant on personal mobility, and therefore, this becomes an essential service for them.  The safety of our consumers and channel partners is our top priority, and we aim to provide the right solutions, with the utmost ease. This initiative is true to our values as we enable our customers to avail our services in a safe environment.”

Rajarshi Moitra, executive officer – Consumer Business, Bridgestone India said: “As the lockdown norms have been eased in many areas and vehicles are back on the roads, customers need tyre servicing and/or replacements. Contactless servicing ensures minimum waiting and a sanitised environment at the Bridgestone outlets. Bookmyservice not only enables the customers to plan their visits but also helps our dealer partners maintain social distancing norms in their outlets- ensuring safety for everyone.”

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