Bosch Limited inaugurated its first Company Owned Company Operated (CoCo) Bosch Car Service Centre in Bangalore on January 19. The centre was inaugurated by Soumitra Bhattacharya, president, Bosch Group India.

The service centre aims to provide high quality services with state-of-the-art equipment for multi-brand cars. The CoCo Bosch Car Service Centre addresses the need created by increasing customer demand, technological products and systems, growing pre-owned car sales and a large car parc coming out of the warranty period. Bosch plans to add 700 more car service centres under the franchisee model in the next five years.

“The CoCo Bosch Car Service Centre will act as a model workshop and issue fresh guidelines to upgrade existing and new franchisee Bosch Car Service Centres. Through multi-brand car repair workshop concepts, we would like to establish high quality repair workshops to support customers across the country.  Depending on the size of the workshop, the centres will be equipped to service around 300 to 750 cars in a month,” said Vijay Pandey, regional president, Automotive Aftermarket, Bosch Limited.

14 service bays, state-of-the-art equipment

The CoCo Bosch Car Service Centre, situated on NH-7 at Electronic City Phase-2, is spread across 20,000 square feet with 14 service bays. The facility is equipped with state-of-the-art Bosch equipment such as wheel aligners and balancers, tyre changers, nitrogen tyre inflators, KTS (ECU diagnostic scanner with ESI software for vehicle diagnosis and troubleshooting), two-post and four-pole lifts, AC service machines, headlight aligners and automated car wash.  The centre is also equipped with accident repair facilities like a collision repair system and paint booth. 

To increase customer satisfaction and enhance overall customer experience, a customer lounge is installed at the service centre with working docks, information kiosks, free Wi-Fi connectivity, coffee/ TV lounge and other amenities. The centre will also provide car pick up/drop facility at an economical service cost.

There are 35 employees currently working at the workstation. The range of services include routine maintenance, ECU diagnostics, brake service, clutch overhaul, suspension system, AC diagnostics and service, aggregate repairs, body repairs and painting, wheel balancing and tyre service, car wash and detailing.  The centre also plans to offer value added services like 24x7 roadside assistance, pre-owned car inspection, certification and extended warranty.

Water conservation is also a top priority at the new car service centre. Water from the service stations is recycled and reused with the help of an Effluent Treatment Plant (ETP).

The centre is also equipped with an in-house training centre offering training programs on various Bosch and non-Bosch products, systems and technology. The training centre is open to technicians, visitors and customers alike.