‘Happy with Nissan’ service campaign enters fourth season

Nissan today announced its fourth ‘Happy with Nissan’ customer service campaign in India after three seasons and satisfying the needs of more than 75,000 customers. During the campaign, which runs between November 19^th–28^th, 2015, Nissan will host a nationwide camp in 140 locations across 120 cities in India to improve customer confidence and satisfaction.

‘Happy with Nissan’ is a customer outreach initiative that helps Nissan’s after-sales service team to proactively meet customers face to face, understand their issues and find appropriate solutions. The campaign includes free vehicle check-ups, discounts as well as customer-focused communications, to not only resolve pending and immediate service-related issues, but also educate customers about the benefits of authorised Nissan service centres and the use of Nissan genuine spare parts and accessories.

Making the announcement, Arun Malhotra, MD, Nissan Motor India Pvt Ltd said, “We at Nissan are very much encouraged by our rising SSI scores and want to offer an unmatched experience to our customers even after they purchase our products. We want to get closer to them and ‘Happy with Nissan’ initiative gives us a great opportunity to do so. This campaign is aimed towards reaching out to our customers and giving them effective solutions.”

Customers visiting the service camps between Nov 19^th and 28^th, 2015, will be entitled to a free car check-up, free top wash and 20% discount on labour charges. All vehicles will undergo a thorough 60-point check. Other benefits include discounts up to 20% on Nissan’s genuine accessories. Customers can also opt for the company’s extended warranty at a base price up until 365 days and a discount of 10% after the second year.