WNS Assistance, part of the WNS insurance offering and one of the UK’s leading providers of end-to-end claims management solutions, today announced a new partnership with By Miles, an insurance-tech startup and motor Managing General Agent (MGA), to manage claims for a first-of-its-kind connected car insurance policy using the real-time data of the vehicle.
As part of the understanding, WNS Assistance will deliver 24x7 claims management solutions for the company’s pay-by-mile policies, an innovative car insurance offering for drivers of connected cars who cover under 7,000 miles (11,265km) a year. This offering combines cutting-edge technology with a mobile app and uses actual mileage data directly from the vehicle’s mileometer to calculate monthly premiums.
Keshav R Murugesh, Group CEO, WNS said: “The insurance industry is going through a metamorphosis across the globe. WNS is proud to be part of this dramatic evolution and is constantly innovating to deliver solutions that help our clients disrupt the competitive landscape and offer exceptional experiences to customers. This partnership with By Miles for the world’s first connected car insurance is an excellent example of our capability.”
The WNS Assistance claims solution also places a priority on driver safety and vehicle security. It links customers with a 24/7 First Notice of Loss (FNOL) team and dedicated claims managers to proactively make contact and to alert emergency services when required. WNS initiates several immediate solutions depending upon the scenario, including the arrangement of rapid response services to severe accidents.
This unique solution helps accelerate claims lodgements, decrease indemnification costs, and reduce fraudulent and exaggerated claims, providing customers with effortless and user-friendly service.
WNS Assistance is part of Mumbai-headquartered business process management major WNS.