In an email interaction with Shahkar Abidi, Co‑Founder and CEO Himanshu Arora, GoMechanic talks about how his company is well prepared to lead the competition.
Over the past 3-5 years, how has the average age at higher technical demands in areas such as EV battery first visit for vehicles on your platform changed as diagnostics, high-voltage safety and ADAS calibration, OEMs push longer warranties and AMCs?
Despite longer warranties and AMCs, we’ve seen the average age of the first visit move to under three years due to the wide range of services offered to our customers. That said, industry estimates suggest the independent aftermarket accounts for over 60% of total service value once vehicles move beyond warranty.
Given that OEMs’ factory telematics and connected platforms now control much of the fault‑code and health data, what concrete strategies are you pursuing to compensate for this information asymmetry?
We already have advanced multi-brand OBD scanning and professional diagnostic tools that are deployed across 1,500+ workshops, covering 550+ pin codes, all built according to A+ standards, enabling precise fault-code reading and complex electronic system diagnostics. While certain OEM protocols and security gateways remain restricted industrywide, we regularly update our tools and systems to stay ahead of evolving vehicle technology. Along with this, we are continuously investing in our technical stack and training our technicians, and we ensure genuine parts are sourced from authorised suppliers, building trust, reliability and a high-quality customer experience. Our focus remains clear, which is delivering a transparent, technology-led and dependable service experience that customers can trust, filling in for the major trust deficit that exists in the aftermarket.
As BS‑VI, hybrids and EVs push repairs away from pure mechanics into software, high‑voltage systems and thermal management, which parts of your current workshop network and service menu become non‑viable without heavy capex and training? How are you deciding where to build in‑house capability versus where to partner with Tier‑1s or OEM‑approved centres?
We are not just ready—but fully equipped for the higher technical demands in areas such as EV battery diagnostics, high-voltage safety and ADAS calibration, capabilities we built earlier and continue to strengthen. While EVs currently account for around 7–8% of passenger vehicles, our EV servicing segment has grown by 155% over the past year. With the necessary infrastructure and trained teams already in place, we are well-positioned to support a much larger share as adoption accelerates.
If OEMs are increasingly bundling convenience (pick‑up/drop), digital transparency and uptime guarantees into their own service ecosystems, what is GoMechanic’s differentiated value proposition, beyond price arbitrage?
We go the extra mile for our customers: While OEMs largely address standard warranty needs, our approach is built around delivering seamless, high-quality service using genuine parts sourced from authorised suppliers— along with service warranty from the very beginning. Furthermore, we provide top-tier customer experience with live tracking & status updates on our GoMechanic App, 24/7 customer helpline, personalised service buddy, quicker service response time, walk-in facility over and above the standard pick-up and drop services, warranty, membership programs, etc.
Looking ahead to 2030, to what extent does the viability of aggregators like GoMechanic depend on India’s policy choices around right‑to‑repair, data‑access standards and safety norms in the aftermarket?
By 2030, clarity around right-to-repair and data standards may shape how the aftermarket evolves, but we are already aligned. Over the years, our focus on building systematic processes through genuine parts sourcing and technical consistency has contributed to stronger safety and reliability benchmarks; if given the choice, a balanced, interoperable framework that protects innovation while preserving consumer choice would be ideal. That said, whether data remains closed or becomes more standardised, we will continue investing in our tools and technology, compliance and platform capabilities to stay ahead and provide customers the most transparent and trustworthy brand to rely on for their car servicing needs.