Toyota Kirloskar Motor first OEM in India to facilitate online purchase of genuine spare parts

Toyota Kirloskar Motor (TKM) has launched an online portal www.toyotapartsconnect.in to facilitate the distribution of its genuine spare parts and genuine accessories to the retail market.

Varied and extensive search options along with multiple check points make finding the right spare part an easy affair along with selecting the nearest Toyota authorised dealer/distributor for delivery of spare parts or accessories. A basic parts fitment instruction manual for key parts is also provided.

TKM says Toyota’s core competency of lean inventory management and Just in Time have been adopted to cater to customers. The company currently supplies spare parts twice a day to all the metro cities with an  efficient supply system and logistics network. Toyota claims it is one of the best in the industry with around 98.5 percent supply rate of spare parts.

Initially around 400 Toyota genuine spare parts such as brake pads, clutch plates, wiper blades, oil filters, air filters in addition to around 30 Toyota genuine accessories will be sold through the online channel by the parts distributors. In the first phase of launch, this service will be available in Bangalore and later will be expanded to other cities.

Commenting on the announcement, Shekar Viswanathan, vice-chairman and whole-time director, TKM, said: “We are very keen to spearhead this unique initiative of launching the digital platform for our customers, which is a first of its kind in the industry. Indian digital commerce is growing at a fast pace with the rapid penetration of internet access and increasing shift to smartphones, tablets and laptops. Toyota strongly believes in bringing newness to its products and services continuously incorporating customer feedback and addressing the changing customer requirements. In the first phase, customers across Bangalore will now be able to shop for all their Toyota car and care needs with ease and convenience of the digital platform. We will be expanding this to the other cities in due course.”