VinFast Auto India signed a memorandum of understanding with Castrol India Limited on October 1 to provide after-sales support for its electric vehicle customers across the country. The partnership will give VinFast access to selected workshops from Castrol's network of more than 750 Castrol Auto Service outlets in over 300 cities.
Under the agreement, participating Castrol workshops will establish VinFast-branded service bays staffed by certified EV technicians and stocked with genuine VinFast parts. VinFast will supply service manuals, diagnostic tools, training, and warranty coverage processes, while Castrol will ensure the workshops meet required infrastructure and capability standards.
The Vietnamese automaker recently opened its first overseas assembly facility in Thoothukudi, Tamil Nadu, with an initial annual production capacity of 50,000 vehicles that can be scaled to 150,000 units. The company has also partnered with dealer groups to establish 35 dealerships across 27 cities by the end of 2025.
Pham Sanh Chau, CEO of VinFast Asia, said the collaboration ensures customers will have access to service across the country. He stated the initiative aligns with both companies' commitment to supporting India's transition toward sustainable mobility.
Rajeev Govil, Senior Vice President of India B2B at Castrol India, said after-sales service will play a critical role in building customer confidence as electric mobility grows in India. He noted the company's experience in servicing conventional passenger vehicles.
VinFast recently launched two electric SUV models in India, the VF 6 and VF 7. The company is a subsidiary of Vingroup JSC, one of Vietnam's largest conglomerates, and manufactures only electric vehicles. Castrol India Limited, part of the bp group, has operated in India for 115 years and maintains a distribution network reaching over 150,000 retail outlets nationwide.