Tata Motors has implemented a comprehensive service plan to support its customers affected by the aftermath of Cyclone Michaung in Tamil Nadu and parts of Andhra Pradesh. The service plan includes:
Extension of Warranty and Service Periods
The company is extending the standard warranty period, extended warranty period, annual maintenance contract period, and free service period for vehicles in the affected region.
This extension applies to contracts expiring between December 1, 2023, to December 15, 2023, and will be valid until December 31, 2023.
Dedicated Emergency Road Assistance Team
A dedicated emergency road assistance team has been established to systematically handle cases, prioritizing them based on customer call dates and area accessibility.
24 X 7 Helpdesk
Tata Motors has activated a 24 X 7 helpdesk reachable at 1800-209-8282 to assist customers in distress. The helpline serves as a central hub for emergency assistance, offering timely support.
Free Towing Assistance
Customers can avail towing support to the nearest dealership, providing a crucial lifeline during these challenging times free of cost.
The company has immediately deployed Flat Bed Trucks, Under Wheel Lifts, and more towing vans to enhance on-ground resources.
Tata Motors' support initiatives will remain available until December 31, 2023, ensuring that all affected customers have ample opportunity to benefit from these services. The company is committed to providing immediate relief and unwavering support to its customers during this challenging period. Customers can contact Tata Motors Customer Care Helpline at 1800-209-8282 for further assistance.