Skoda Auto India has initiated a new tier of its aftersales strategy with the launch of its first-ever Express Care facility in Chennai, Tamil Nadu. Developed under the umbrella of the company’s comprehensive customer retention framework, the specialized service center is designed to maximize workshop efficiency and offer faster maintenance options to local motorists. The installation expands the brand’s regional presence to 31 customer touchpoints operating across 14 cities in Tamil Nadu, adding to a nationwide corporate network that currently spans more than 335 locations.
The massive 27,900 square foot aftersales facility has been built in partnership with local dealer entity Kun Motor Enterprises Private Limited and features 16 fully operational service bays. The rapid maintenance program integrates an engineered layout that utilizes advance job card preparation, components pre-kitting, and certified technicians operating under a parallel workflow mechanism. To maintain service transparency, the automaker has brought real-time tracking capabilities, allowing owners to monitor vehicles through eligible periodic maintenance cycles.
Ashish Gupta, Brand Director at Skoda Auto India, stated that the rollout of the rapid service format is an intentional extension of the company's regional growth roadmap for 2026, which focuses on delivering greater value across the entire product lifecycle. Gupta noted that the expansion reinforces the standard ownership assurances provided under the central brand policy, which guarantees a four-year standard warranty, four years of roadside assistance, and four labor-free service sessions.