Tier 2, tier 3 markets show 65% booking growth versus 50% in top 100 cities, validating Maruti's 500-touchpoint expansion strategy.
03 Nov 2025 | 1942 Views | By Arunima Pal
India's smaller cities and rural markets are leading the automotive sector's post-GST revival, with booking growth in tier 2, tier 3, and rural areas reaching 65% in the 18% GST segment—outpacing the 50% growth recorded in the top 100 cities, according to Maruti Suzuki's latest sales data.
"The response ...
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India's smaller cities and rural markets are leading the automotive sector's post-GST revival, with booking growth in tier 2, tier 3, and rural areas reaching 65% in the 18% GST segment—outpacing the 50% growth recorded in the top 100 cities, according to Maruti Suzuki's latest sales data.
"The response in the top 100 cities is phenomenal. But, beyond 100 cities, the bookings are higher than the top 100 cities," Executive Director Partho Banerjee stated at the company's Q2 and H1 financial results press conference, highlighting a significant shift in demand geography.
The stronger rural response validates Maruti's strategic decision over the past 18 months to expand its presence in up-country markets. "There was clear guidance from the top management to expand into the up-country markets. In the last 1.5 years, we have added more than 500 touch points that are going to give us good dividends in times to come," Banerjee revealed.
The 500-touchpoint expansion represents a substantial investment in rural and semi-urban infrastructure, encompassing dealerships, service centers, and sales outlets designed to bring automotive retail closer to customers in smaller towns and villages. This network is now delivering results as the GST reduction on small cars has unlocked latent demand in these markets.
The geographic distribution of demand underscores the affordability-sensitive nature of rural and semi-urban buyers. Chairman R C Bhargava emphasized that households earning above ₹15 lakh annually constitute only 10-12% of India's population, with the remaining 85% having much lower income levels—a demographic reality that manifests more acutely outside major metropolitan areas.
"We have strength in the rural area," Banerjee noted, pointing to the company's deliberate cultivation of this market segment as a strategic differentiator. While competitors have focused primarily on urban centers and premium segments, Maruti maintained its commitment to broader geographic reach.
The rural surge is particularly evident in entry-level vehicles. Cars like the Alto, S-Presso, WagonR, and Celerio saw their contribution to Maruti's retail sales portfolio jump from 16.7% in the April-September period to 20.5% after the GST revision—categories that resonate especially strongly with first-time car buyers in smaller markets.
Banerjee highlighted an unusual indicator of this demographic shift: showrooms are now counting helmets on discussion tables as a proxy for two-wheeler owners upgrading to four-wheelers. "In all our discussion tables, we find many helmets are lying. These are the first new type of customers who are coming, the two-wheeler customers who want to upgrade to a four-wheeler," he said.
This transition from two-wheelers to four-wheelers is particularly significant in rural and semi-urban areas, where motorcycles and scooters have traditionally been the primary mode of family transportation. The GST reduction has brought entry-level cars within reach for many such households for the first time.
To facilitate this transition, Maruti is developing innovative financing schemes targeted at two-wheeler owners. "We are working on very innovative finance schemes that you can upgrade at a very reasonable price, because everybody aspires to have a four-wheeler," Banerjee explained.
The rural-urban dynamic also reflects infrastructure considerations. Bhargava noted that what's suitable for Europe or America—including larger vehicles—may not be appropriate for India's context, particularly in areas where road infrastructure and parking availability differ significantly from metropolitan areas.
The company's rural focus extends beyond sales to after-sales service, a critical consideration for customers in remote areas. The 500 new touchpoints include service capabilities, addressing concerns about vehicle maintenance accessibility that previously deterred rural buyers from car ownership.
Current booking data shows Maruti holding 350,000 total bookings, with 250,000 in the 18% GST category. The disproportionate rural contribution to this figure suggests that the government's tax revision has successfully addressed a genuine affordability barrier rather than merely stimulating replacement demand in established markets.
Industry analysts have noted that the rural-urban booking split challenges conventional wisdom about India's automotive market evolution. While premium SUV growth in major cities garnered significant attention over recent years, the rural data indicates that the mass-market segment remains fundamental to volume growth.
Bhargava expects the rural momentum to sustain, projecting double-digit growth in the small car segment "for some period to come." The company is finalizing long-term projections through 2030-31, which are "bound to see some changes due to the revised GST structure."
The geographic demand pattern also has implications for Maruti's capacity planning. With the first line at the Kharkhoda facility fully operational and the second line scheduled for commissioning in early next fiscal year, the company is ensuring adequate production capacity to serve both urban and rural demand.
Looking ahead, the rural growth trajectory may influence other automakers' strategies. Bhargava suggested that competitors who abandoned the small car segment may reconsider: "I think many car makers will now realise what the nature of the Indian car market is. I expect some of them at least to revise their product mix."
The 65% rural booking growth represents not just a sales success but validation of a distribution philosophy that prioritizes comprehensive geographic coverage over concentration in affluent urban markets—a strategy that positions Maruti to capture the next wave of automotive growth as smaller cities and towns drive India's economic expansion.