Ola Electric, India's largest electric two-wheeler manufacturer, confirmed that India's Central Consumer Protection Authority (CCPA) had issued it with a show cause notice, giving it 15 days to respond to charges of violating consumer rights, engaging in unfair trade practices, and issuing misleading advertisements.
The company added that it would respond within the specified time frame and provide supporting documentation.
Ola Electric said the show cause notice has no bearing on its financial, operational, or other activities and imposes no penalties or financial fines.
"The Company will respond to the Central Consumer Protection Authority within the given timeframe with the supporting documents," it said.
According to the National Consumer Helpline portal, of the nearly 10,000 complaints received, the most common issues raised by consumers are about service and repair delays, totaling 3,664.
There are approximately 1,899 complaints about delays in new vehicle deliveries, as well as 1,459 complaints about promised services that were not delivered.
Additionally, 761 customers reported manufacturing flaws in their vehicles, and 672 were dissatisfied with the company's response after filing complaints with the consumer helpline, according to the data.