Eicher Trucks & Buses, a business unit of VE Commercial Vehicles, has been setting benchmarks in providing a connected ecosystem to its customers through 100% connected vehicles supported by an uptime centre and next-generation fleet management app, My Eicher.
Serving, 1,15,000 customers across India, MyEicher now connects over 2,75,000 trucks and buses to Eicher’s Uptime Centre, the press release noted.
With three key functions including enhanced fleet management support, superior uptime assistance, and smart fleet solutions, the app acts as a centralised platform for services addressing customer needs through their vehicle ownership journey. The key services include in-depth fleet health assessment, efficient fuel management, comprehensive fleet insights, superior aftermarket services and systematic trip management services.
The app offers comprehensive tracking features to enhance your vehicle management through three key feature including live tracking, tracing the past trips and geo fencing. Users can monitor their vehicle’s live location and track critical parameters such as the odometer, fuel levels, DEF, and fuel efficiency (FE). The app allows for the sharing of current and live locations of vehicles and provides a live vehicle cluster for real-time dashboard views.
Eicher’s industry-first Uptime Centre tracks all the connected vehicles 24x7 to monitor driving conditions and vehicle health. Through its Artificial Intelligence (AI) and Machnie Learning (ML) powered predictive diagnostics service, Eicher experts can detect potential damage to the vehicle in its running conditions and alert customers through call and predictive uptime alerts via My Eicher App. Customers also receive information about the nature of the fault, recommended action (through videos and documents) and the status of the support issue. They can view the live vehicle cluster in real time to track their vehicles' health and performance.
To monitor the charging patterns and track EV vehicle performance, My Eicher has Charging Management module which contains Charging Summary, Charge and Discharge graphs along with reports consisting of EV parameters. The customers can also check CO2 emissions and equivalent diesel savings achieved by their EV vehicles.