Mercedes-Benz India has expanded its service network in southern India with the inauguration of three new state-of-the-art facilities—one in Bengaluru and two in Hyderabad. This move is part of the company’s strategy to strengthen its presence in key metropolitan markets and enhance customer service delivery.
In Bengaluru, the new 2S (Service and Spares) facility by Sundaram Motors is located on the International Airport Road. Designed according to Mercedes-Benz’s global retail standards, the facility covers 47,000 square feet, with a built-up area of 23,000 square feet. It features ten service bays with the capacity to handle more than 4,000 vehicles annually. The workshop incorporates the ‘Aero Hub’ and ‘Pit Stop’ concepts, a digital interface system, private consulting rooms, a dedicated vehicle handover area, and a café. It also houses a 60 kW fast charging station accessible to all EV users. Quick Body Repair Zones have been set up to complete select services within three hours.
In Hyderabad, Mahavir Motors has opened a 2S facility in a high-net-worth residential area near the city’s growing IT corridor. Spanning 39,000 square feet, this workshop includes 19 service bays and can service over 480 vehicles per month. The facility blends physical and digital elements in its customer experience design and includes consulting areas, a vehicle handover zone, and sustainable architectural features.
The second Hyderabad facility, developed by Landmark Cars, covers 12,000 square feet and operates with six service bays. It offers specialized vehicle servicing and body paint work and is equipped with private discussion rooms and Premier Express service bays for quicker turnaround.
Mercedes-Benz now operates in over 50 cities across India with more than 125 customer touchpoints. The latest expansion is part of the company’s ‘Go to Customer’ strategy, aimed at bringing services closer to customers in both established and emerging markets.
Each facility includes areas specifically designed for customer interaction, including warm-toned consulting spaces with media screens, private rooms for confidential discussions, boutique accessory shops, and enclosed vehicle handover areas equipped with display screens for product briefings. The company stated that these new service centres are intended to meet its high standards of after-sales support while offering a more convenient and personalized experience to its customers.