India's largest automaker achieves unprecedented monthly service volume in May through expanded network of over 5,400 touchpoints nationwide.
25 Jun 2025 | 647 Views | By Angitha Suresh
Maruti Suzuki India Limited serviced over 24.5 lakh vehicles in May 2025, marking the highest monthly service load in the company's history. The record encompasses paid services, free services, and running repairs across the automaker's extensive network.
The scale of operations translates to approximately 170 vehicles serviced and delivered ...
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Maruti Suzuki India Limited serviced over 24.5 lakh vehicles in May 2025, marking the highest monthly service load in the company's history. The record encompasses paid services, free services, and running repairs across the automaker's extensive network.
The scale of operations translates to approximately 170 vehicles serviced and delivered per minute, or around 3 vehicles per second throughout the month.
The achievement reflects the scale of Maruti Suzuki's after-sales operations, which now spans over 5,400 service touchpoints across India. The network covers metropolitan areas, small towns, and rural regions as part of the company's strategy to provide comprehensive customer support.
Managing Director and CEO Hisashi Takeuchi attributed the milestone to the service teams and dealer partners. He emphasized that quality after-sales service remains critical for vehicle maintenance and customer retention, noting that the company prioritized building a robust service network even before beginning mass vehicle sales in India.
Maruti Suzuki plans to expand its service network to 8,000 touchpoints by fiscal year 2030-31. The expansion will include new service formats designed to meet diverse customer requirements and support the company's upcoming electric vehicle launch.
The automaker is preparing 1,500 EV-enabled service workshops across more than 1,000 cities. These facilities will feature specially trained personnel and equipment to provide electric vehicle support services.
The company's service network includes traditional workshops, mobile service units that operate at customer locations, and a Quick Response Team for emergency roadside assistance. This infrastructure proves particularly valuable during natural disasters when customers require immediate support.
To improve service efficiency, Maruti Suzuki has implemented AI-driven chatbots and voice bots. The company also provides ongoing training for workshop staff in both technical skills and customer service. High localization levels help ensure parts availability and affordability, reducing service downtime.
Maruti Suzuki maintains its position as India's largest passenger vehicle manufacturer. The company's focus on after-sales service supports its broader business strategy as it prepares for expansion into electric vehicles and continues serving its large customer base across the country.