Maruti Suzuki India Limited announced the inauguration of its 5,500th service touchpoint in Udaipur, Rajasthan on July 21, 2025. The facility was inaugurated by the company's Executive Officers for Service, Ram Suresh Akella and Yasuhiro Kawai.
The service network now spans 2,764 cities across India and comprises approximately 40,000 service bays. The network has the capacity to service 30 million customer vehicles annually. In FY 2024-25, Maruti Suzuki serviced over 27 million vehicles, marking the highest number in any financial year for the company.
During the previous financial year, the automaker added 460 new service touchpoints, averaging more than one new facility per day. For the current financial year 2025-26, the company plans to establish around 500 additional service touchpoints, with 91 already operational.
Managing Director and CEO Hisashi Takeuchi stated that proximity and convenience of service workshops are key factors customers consider when purchasing vehicles. He emphasized that customers seek genuine and reliable service at reasonable prices for peace of mind.
Maruti Suzuki is India's largest passenger vehicle manufacturer by market share. The company has maintained its focus on expanding its service infrastructure to support its customer base across urban and rural markets.
The expansion strategy involves partnerships with dealer networks to establish service facilities in locations where customer demand exists.
The service network expansion comes as the Indian automotive market continues to grow, with increasing vehicle ownership across the country. Service accessibility remains a critical factor for customer satisfaction and brand loyalty in the competitive automotive sector.
The company's service infrastructure development aligns with its broader strategy to maintain market leadership through customer service excellence. Each service touchpoint is designed to provide standardized service quality and genuine parts availability to vehicle owners.