ixigo Unveils AI-Native App With Multimodal Travel Assistant and Agentic Booking Features

Online travel platform ixigo has launched a redesigned AI-native version of its app, introducing a multimodal AI assistant, real-time trip management tools and what it calls “agentic travel flows” aimed at automating parts of the travel experience.

The company announced the launch at its ixigo NEXT technology event, stating that the platform has been rebuilt with AI integrated across the user interface rather than layered onto existing systems.

At the centre of the updated app is TARA, ixigo’s AI-powered travel assistant, which supports voice, text and tap-based interactions in English, Hindi and Hinglish. The assistant is designed to handle travel-related queries, itinerary planning and personalised recommendations based on user preferences and booking history.

According to the company, TARA can process more complex travel requests, including hotel searches with specific preferences and multi-city itinerary planning. The assistant also provides contextual information such as flight schedules, gate details, weather updates and lounge recommendations.

ixigo has also introduced a new feature called Trip Mode, which consolidates post-booking information such as boarding passes, terminal details, boarding information and baggage belt updates into a single interface. The feature also provides real-time alerts and travel recommendations during a journey.

In addition, the company announced “agentic travel flows”, where AI agents carry out specific travel-related tasks in the background. These include sending boarding passes through WhatsApp, enabling wallet integration for Apple Wallet and Google Wallet, and sharing documents with Digi Yatra. The system can also monitor flight schedules, notify users of delays and assist with refund management in the event of cancellations.

For hotel bookings, ixigo said its AI agents can coordinate with hotels ahead of check-in to confirm room readiness. The company added that several of these features are opt-in and permission-based.

The redesigned app also includes a personalised homepage that adapts according to user travel history and behaviour, alongside a refreshed interface with a dark mode option.

Commenting on the launch, Rajnish Kumar, Group Co-CEO, and Aloke Bajpai, Group CEO, ixigo, said the company sees AI-led and agent-driven workflows becoming a larger part of travel planning and assistance.