Follow us
HDFC ERGO partners with WhatsApp to facilitate vehicle self-inspection for lapsed policies without downloading an app
This feature would bring agility to the motor insurance space and provide on-demand vehicle self-inspection service to help last-mile customers enjoy a superior customer experience.
By Autocar Professional Bureau
9422 Views
HDFC ERGO General Insurance Company has partnered with Meta for WhatsApp Business, to launch a new feature allowing customers to renew their break-in motor insurance policies through WhatsApp without downloading an app.
An AI-enabled camera is programmed to guide customers to capture the right image of their vehicle, ensuring the accuracy of the uploaded photos and leaving out the scope of to-and-fro for the right image.
Parthanil Ghosh, President – Retail Business, HDFC ERGO General Insurance Company said that this feature would bring agility to the motor insurance space and provide ubiquitous and on-demand vehicle self-inspection service to help last-mile customers enjoy a superior customer experience.”
Ravi Garg, Director - Business Messaging India, Meta, said that policyholders across India would be able to evaluate and renew their lapsed motor insurance policies, as well as access to quotes instantly, all from within WhatsApp.
RELATED ARTICLES
Honda Cars India Announces Price, Begins Deliveries of ZR-V e:HEV
Shruti Shiraguppi
25 Jul 2026
The hybrid SUV is priced at Rs 47,99,000 (ex-showroom, Delhi) and is imported as a completely built unit from Japan.
Maruti Suzuki Launches New Brezza Turbo Boosterjet at ₹7.39 Lakh
Shruti Shiraguppi
25 Jul 2026
The SUV is offered with a new 997cc turbo-petrol engine, the existing K15C petrol engine and an S-CNG variant.
US OEMs Trend Towards Hybrids, Chinese Towards BEVs: Sona Comstar CFO
Mukul Yudhveer Singh
25 Jul 2026
North America, Sona Comstar’s largest overseas market, contributed 26% of its Q1 FY27 revenue, while the company secured...
