HDFC ERGO partners with WhatsApp to facilitate vehicle self-inspection for lapsed policies without downloading an app

HDFC ERGO General Insurance Company has partnered with Meta for WhatsApp Business, to launch a new feature allowing customers to renew their break-in motor insurance policies through WhatsApp without downloading an app. 

An AI-enabled camera is programmed to guide customers to capture the right image of their vehicle, ensuring the accuracy of the uploaded photos and leaving out the scope of to-and-fro for the right image.

Parthanil Ghosh, President – Retail Business, HDFC ERGO General Insurance Company said that this feature would bring agility to the motor insurance space and provide ubiquitous and on-demand vehicle self-inspection service to help last-mile customers enjoy a superior customer experience.”

Ravi Garg, Director - Business Messaging India, Meta, said that policyholders across India would be able to evaluate and renew their lapsed motor insurance policies, as well as access to quotes instantly, all from within WhatsApp.