Volkswagen India has appointed Vishal Bhat as the Head of Aftersales Services, effective January 1, 2021. Currently, the Head of Corporate & Pre-owned car sales at Volkswagen, Bhat would be taking over the responsibility from P. Ravichandran, who is now responsible for Dealer Development.

According to Volkswagen India, Bhat, who has over 17 years of extensive experience in the automotive industry,  brings in diverse expertise to the position. Over the past five years, he has undertaken various roles and responsibilities across functions –Aftersales, Customer Care, Corporate and Das WeltAuto sales operations and has been successfully leading them.

Speaking on the appointment, Ashish Gupta, Brand Head, Volkswagen Passenger Cars India said, “As we plan for our biggest launch of 2021 with the Volkswagen Taigun, our core focus is to ensure enhanced customer experience, value proposition and peace of mind for the customers. With Vishal’s vast experience and understanding of customers, we strongly believe he will bring-in new growth avenues in our service operations.”