In its effort to enable a faster aftersales supply chain, Nissan Motor India today inaugurated its new Regional Parts Distribution Centre for the north India market.

The new facility, located at Luhari, Gurgaon, Haryana, is spread across 9,050 square metres and will help reduce the delivery lead times of parts to Nissan customers by up to nine days. The reduced lead times will also benefit Nissan dealerships in the region by making it easier to plan and optimise space required for parts storage, as well as assisting with the management of working capital.

The facility's expansive material storage area comprises heavy duty racking, shelving racks, stillages and trolleys, while state-of-the-art forklifts and reach trucks are used for parts handling. In addition to the distribution centre, Nissan Motor India has also launched a new, multi-depot software system capable of ensuring smooth parts transfer and order completion under various conditions.

Announcing the opening of the new facility, which creates 57 jobs, Arun Malhotra, managing director, Nissan Motor India, said, “Our new Regional Parts Distribution Centre significantly strengthens our aftersales operations in north India. “Aftersales service is key to customer satisfaction and punctual, quick and efficient delivery of parts is an important contributor to this. The new facility will allow faster and more frequent deliveries, increasing the convenience for our end users,” he added.  

The company says it has achieved consistent improvement in parts availability with a fill rate – which measures how many customer orders can be met from existing inventory – of 97 percent in FY2014, which is amongst the best in the Indian automotive industry.