Mahindra & Mahindra has announced and commenced free, nation-wide, mega service camp – M-Plus – for customers of its entire range of personal vehicles, including the Bolero, Scorpio, XUV500, Marazzo, Alturas G4, XUV300, TUV300, KUV100, Thar, Xylo, Nuvosport, Quanto, Verito, Verito Vibe, Logan and Rexton.
This customer-centric initiative is being held from today (February 8) through to February 18, 2021 at nearly 600 Mahindra authorised workshops, across all the major cities of the country.
M&M says customers can avail of an exhaustive 75-point check on each vehicle, completely free of cost, through trained technicians. In addition, Mahindra customers will also have the opportunity to avail of 5% discounts on spare parts, 10% and 25% off on labour and Maxicare treatments, respectively.
Service appointments can be booked through WhatsApp using Mahindra With You Hamesha’s WhatsApp account.
Contactless customer service
Earlier this year, Mahindra introduced an end-to-end contactless service where customers could give approvals on repair orders, track the progress of their car’s service, view repair invoice and make payment seamlessly from the WYH app, without having to touch any stationery or POS machine at the workshop. It also introduced ‘CustomerLIVE’, a live video streaming feature using which service advisors can explain repair estimates to customers, directly from the service bay.
Another highlights has been the company’s online customer interaction with its industry-first feature WYH TotBot – a chatbot that quickly resolves common queries and allows customers to immediately do transactions such as service booking, RSA or extended warranty enrollment, all within the convenience of a chat window.