These measures will be implemented at its dealerships across India for every kind of customer interactions from their arrival to departure at showrooms and workshops.
04 May 2020 | 18958 Views | By Autocar Professional Bureau
Hyundai Motor India, under its ‘Hyundai Cares’ initiative, has laid out guidelines to be followed at its dealerships across India that encompass all facets of customer interactions. It has listed out comprehensive measures to maintain sanitation and hygiene across all its showrooms and workshops.
Commenting on these measures, SS Kim, ...
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Hyundai Motor India, under its ‘Hyundai Cares’ initiative, has laid out guidelines to be followed at its dealerships across India that encompass all facets of customer interactions. It has listed out comprehensive measures to maintain sanitation and hygiene across all its showrooms and workshops.
Commenting on these measures, SS Kim, MD and CEO, Hyundai Motor India said, “The safety and well being of our customers and employees is paramount. With the evolving situation, we must adapt ourselves for the future. under the umbrella of the ‘Hyundai Cares’ initiative, we are geared up to meet these challenges with sufficient measures that will enhance customer confidence while also ensuring a safe showroom and workshop environment for customers and employees. Our carefully thought-out initiatives will encompass all ownership aspects of Hyundai Cars for new and existing customers.”
These measures will be implemented at all Hyundai dealerships across India for every kind of customer interaction from their arrival to departure at showrooms and workshops. This will include display car and test drive car preparedness, customer lounge and washrooms sanitisation, delivery process of new and serviced cars, contactless demonstration and servicing. To ensure the safety of facilities are not compromised, scheduled sanitisation drives are planned and for various customer touch points, regular sanitisation contingencies have been established along with thermal screening of employees and visitors.
Hyundai Motor India is also simultaneously conducting large scale training to ensure all employees / stakeholders are well informed and work towards the maintenance of a healthy dealership ambience. To assist dealerships, Hyundai Motor India and Mobis India, part of Hyundai Motor Group, will despatch 680,000 face masks as well as 20,000 half-litre and 150,000 100 ml cases of sanitisers for consumers, sales, service and backend staff for their own and others safety.
The Korean carmaker says customers can also opt for remote car demonstrations through online video conferencing application with sales consultants at dealerships. Further, with Hyundai’s ‘Click-to-Buy’ integrated end-to-end online car sales website, customers can buy a brand new Hyundai car online with minimal physical contact, minimal paperwork and home delivery options. They can also opt to have a sales consultant assist them in the process in the entire online purchase journey.
Hyundai is also offering customers its ‘360 Digital Service & Contact-less Service Experience’, through which customers can book a service appointment online through the Hyundai Care app, WhatsApp, Hyundai Website or a call to Dealers. Further, customers will receive digital updates, receive enhanced convenience with extended working hours, can avail courtesy car facility and also have their cars picked up and delivered at their doorstep.