Ford India introduces doorstep service facility

The company has launched the doorstep service in Delhi/NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Jaipur, Lucknow, Pune, Aurangabad, Ahmedabad, Thane, Cochin and Trivandrum.

Autocar Professional BureauBy Autocar Professional Bureau calendar 28 Sep 2020 Views icon5926 Views Share - Share to Facebook Share to Twitter Share to LinkedIn Share to Whatsapp
Ford India introduces doorstep service facility

American carmaker Ford India has introduced doorstep service, which it says will empower customers to get their Ford vehicle serviced wherever they want – home or office – at no additional charge.

The company says this latest offering expands its bouquet of consumer-focused initiatives launched under Dial-A-Ford where all sales and service queries get addressed via the helpline. In its first phase, the company has launched the service in the following cities –
• (North) Delhi, Gurgaon, Noida, Ghaziabad, Faridabad, Jaipur, Lucknow
• (South) Bangalore, Chennai, Cochin and Trivandrum, Hyderabad
• (East) Kolkata, Bhubaneshwar
• (West) Mumbai, Thane, Pune, Aurangabad, Ahmedabad

To avail the service Ford customers residing in the cities (mentioned) can book fix an appointment with the nearest Ford dealership or via the Dial-A-Ford toll-free number. The service will be performed by trained Ford experts, which includes essential vehicle check-ups, part replacements such as filters, oil replacement and dry-washing among other activities covered under scheduled service.

The customers will also have the flexibility to make online payments post the service. For concerns that may not get addressed on-the-spot, the technical team will take the vehicle to the nearest service centre. The doorstep service is being offered to customers at no additional cost.

Vinay Raina, executive director – Marketing, Sales & Service, Ford India said: “Family is always there to make things easier and take care of every detail for your happiness. Just like a family, Ford is always by your side and doorstep service is yet another manifestation of our steadfast commitment in serving our customers.”

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