Ford India introduces doorstep service facility

by Autocar Pro News Desk , 28 Sep 2020

American carmaker Ford India has introduced doorstep service, which it says will empower customers to get their Ford vehicle serviced wherever they want – home or office – at no additional charge.

The company says this latest offering expands its bouquet of consumer-focused initiatives launched under Dial-A-Ford where all sales and service queries get addressed via the helpline. In its first phase, the company has launched the service in the following cities –
• (North) Delhi, Gurgaon, Noida, Ghaziabad, Faridabad, Jaipur, Lucknow
• (South) Bangalore, Chennai, Cochin and Trivandrum, Hyderabad
• (East) Kolkata, Bhubaneshwar
• (West) Mumbai, Thane, Pune, Aurangabad, Ahmedabad

To avail the service Ford customers residing in the cities (mentioned) can book fix an appointment with the nearest Ford dealership or via the Dial-A-Ford toll-free number. The service will be performed by trained Ford experts, which includes essential vehicle check-ups, part replacements such as filters, oil replacement and dry-washing among other activities covered under scheduled service.

The customers will also have the flexibility to make online payments post the service. For concerns that may not get addressed on-the-spot, the technical team will take the vehicle to the nearest service centre. The doorstep service is being offered to customers at no additional cost.

Vinay Raina, executive director – Marketing, Sales & Service, Ford India said: “Family is always there to make things easier and take care of every detail for your happiness. Just like a family, Ford is always by your side and doorstep service is yet another manifestation of our steadfast commitment in serving our customers.”