Ceat Shoppes expand into full-fledged customer service centres 

by Autocar Pro News Desk , 03 Feb 2021

Ceat Tyres has enhanced its service operation at its over 200 Ceat Shoppes across the country in an effort to deliver quick, seamless customer issue resolution and service in the country.

The tyre manufacturer says customers can avail claim resolution and replacement within minutes through the on-spot claim resolution service. Additionally, through the warranty registration, customers can enjoy the benefits of extended special warranty on the entire Ceat PCR/UVR range. The staff at the Ceat Shoppes has been extensively trained to handle customer issues and identify solutions to enhance the experience of the customer. CEAT Shoppes provide computerised wheel alignment, balancing and nitrogen inflation among a host of services. 

The dealers of the Ceat Shoppes are connected via a dealer app that instantly gives claim resolution. This in turn empowers the dealers to inspect and provide claim disposition on the spot.

Speaking at the introduction of additional customer benefits,  Amit Tolani, Chief Marketing Officer, Ceat Tyres  said, “At Ceat, we want our consumers to have a hassle-free experience when it comes to tyre purchase. When a customer purchases Ceat tyres, he is offered unconditional warranty which offers them peace of mind. To complement this, customers can now walk into any of our 200 registered outlets and get instant resolution in case of any service issues.”

Ceat recently announced its Ceat Shoppe On The Go to bring its Ceat Shoppes network to its customers in select markets. Customers can call on the registered mobile number in that city to get appointments scheduled and avail the required service(s) at their doorstep.